Privacy Policy

1. Information We Collect

To operate JOHORNOW, we collect only the limited information that is necessary:

Information you provide when registering an account (name, email, password)
Content you submit through forms (contact, partnership, story submission forms)
Cookies and language preferences (e.g. locale=zh|en), used to remember your language setting
Anonymous usage data (page views, device, browser, referrer), used for analytics
Comments, photos or content you post on the platform

We do not actively collect identity documents, payment information or other sensitive personal data.

2. How We Use Information

To provide and operate the JOHORNOW platform
To respond to enquiries, partnership requests and submissions
To improve content recommendations and editorial curation
To send service-related notifications (such as account changes)
To detect and prevent abuse, fraud or security incidents

3. Cookie Usage

We use only a small number of necessary cookies:

locale — stores your language preference (zh / en)
Authentication cookies — only after you sign in
Anonymous analytics cookies (where applicable)

You can disable cookies in your browser, but some features (such as remembering the language toggle) may not work properly.

5. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Long-inactive accounts may be archived or deleted.

6. Your Rights Under PDPA

Under Malaysia’s PDPA, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Withdraw consent to processing (effective for future processing only)
Restrict processing in certain circumstances
Lodge a complaint with the Personal Data Protection Department of Malaysia

To exercise these rights, please contact us using the details below.

7. Security Measures

We apply industry-standard measures (HTTPS, password encryption, access controls) to protect personal data. However, no system can be 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

JOHORNOW is not directed at children under 13. We do not knowingly collect data from children. If you become aware of such a case, please contact us so we can delete it.

9. Cross-Border Data Transfers

Our hosting infrastructure may store data outside Malaysia. By continuing to use JOHORNOW, you consent to such transfers under appropriate safeguards.